Terms & Conditions

Full T’s & C’s

Detailed Description of Goods and/or Services

L’infini Natural Skin Care is an online store selling natural skin care products in the natural skin care product Industry.

Agreement of Sale

An agreement of sale between L’infini Natural Skin Care and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of L’infini Natural Skin Care.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day and dispatched via Courier Guy the following working day. Please view our shipment options for more information.  A delivery being delayed is not grounds for return or refund.

Once we ship your order we accept the fact you or someone on your behalf will receive this order at the address provided. We do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery. Therefore we do not take responsibility for goods not being received once delivery has been signed for.

Return and Refunds Policy

The provision of products and services by L’infini Natural Skin Care & Herbal Farm (Pty) Ltd.  is subject to availability. In cases of unavailability, L’infini Natural Skin Care will contact you with options.

An order can be cancelled if payment has not been made yet by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by L’infini Natural Skin Care.

If a product is damaged or broken when you receive it, you must inform us within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product, only if this was caused due to mishandling during shipment.

All products are sold with a 5 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 5 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we would expect your honest, but valuable feedback, but will nevertheless issue your refund.

If you receive the wrong product you must contact us within one working day. We will check our system to see whether the wrong product was packaged. If this is the case we will arrange to swap the ‘wrong’ product for the one actually ordered on our account. If not then we cannot take responsibility for the wrong placement of your order.

Customer Privacy Policy

L’infini Natural Skin Care & Herbal Farm (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from their website. 

L’infini Natural Skin Care respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us.

Payment Options Accepted

Payments can be made via our secure Sage Pay gate which accepts Visa, Master and American Express credit card payments as well as instant EFT payments.  You can also do a normal EFT bank transfer payment if you select this option.  You can select your payment option on the checkout page.

Credit Card Acquiring and Security

Credit card transactions will be acquired for L’infini Natural Skin Care via Secure Sage Pay Gate Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by L’infini Natural Skin Care separately from card details which are entered by the customer on the Sage Pay Gate Services secure payment terminal. For more detail on Sage Pay Services visit the Sage Pay website

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

L’infini Natural Skin Care takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However we advise our customers to ensure they read the Ingredients listed per each product carefully as we do not accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the L’infini Natural Skin Care products promoted on our website are of the highest natural quality, some people might have reactions to certain essential oils or raw ingredients used.  The recommendations on our site and our products are not the advice of a medical practitioner. We therefore advise that our customers consult their medical practitioner if there is ever any doubt as to the use of any of our products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and L’infini Natural Skin Care chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 2014, Sunninghill, Johannesburg, 2157

Variation

L’infini Natural Skin Care and Herbal Farm (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by L’infini Natural Skin Care and Herbal Farm (Pty) Ltd.  Based in South Africa

L’infini Natural Skin Care Contact Details

Telephone: 072 122 9971 

Email: carien.wessels@l-infini.co.za

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